Last updated: 18 July 2026
Welcome to Sproutient. These Terms of Service (“Terms”) govern your access to and use of the Sproutient website at sproutient.com (the “Site”), our software products (“Plugins”), and our web development, marketing, and IT services (“Services”), all provided by Sproutient (“Sproutient”, “we”, “us”, or “our”). We provide custom digital solutions — including web development, WordPress plugins, marketing campaigns, and related IT services. By accessing the Site, purchasing a Plugin, or engaging our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Site, Plugins, or Services.
1. Definitions
- Plugin — any software product we make available for download or purchase, including updates.
- Services — custom web development, marketing, IT, integration, or related work we agree to perform for you.
- Licence — the right to use a Plugin under these Terms and the Plugin’s licence.
- You — the individual or entity using the Site, a Plugin, or the Services.
2. Use of the Site
You may use the Site for lawful purposes only. You agree not to use the Site in any way that could damage, disable, overburden, or impair it, or interfere with any other party’s use of it. We may modify, suspend, or discontinue any part of the Site at any time without notice.
3. Our Plugins and licensing
Our Plugins are WordPress software licensed under the GNU General Public License (GPL) or a compatible licence, as stated in each Plugin. Purchasing a Plugin grants you a licence to receive automatic updates and support for the term of your subscription, subject to these Terms and any per-Plugin licensing (for example, the number of sites a licence key may activate).
The GPL grants you broad freedoms with respect to the Plugin’s code. However, your access to updates, support, and licence-key activation is tied to an active subscription. Sharing or reselling your licence key, or using it beyond the sites permitted by your plan, may result in suspension of updates and support.
4. Purchases and payment
Plugin purchases are processed by our authorised reseller and merchant of record, Freemius, Inc. When you buy a Plugin, Freemius handles payment, billing, invoicing, and applicable taxes, and their terms and privacy policy also apply to that transaction. Prices are shown on the Site and at checkout and may change at any time; the price in effect at the time of your order applies to that order.
5. Subscriptions, renewals, and cancellation
Plugin licences are typically sold as annual subscriptions that include one year of updates and support. Unless stated otherwise at checkout, subscriptions renew automatically at the then-current price so your updates and support continue uninterrupted. You may cancel auto-renewal at any time through your account or the Freemius customer portal; cancellation stops future renewals but does not retroactively refund the current term. When a subscription lapses, the Plugin continues to function, but you no longer receive updates or support until you renew.
6. Refunds
We offer a 30-day money-back guarantee on Plugin purchases. If you are not satisfied within 30 days of your purchase, contact us (or request a refund through Freemius) for a full refund of that purchase. Refunds are processed by Freemius. Renewals and custom Services are not covered by the 30-day guarantee unless we agree otherwise in writing.
7. Updates and support
While your subscription is active, you are entitled to Plugin updates and reasonable email support. Support covers installation, configuration, and defects in our Plugins. It does not cover custom development, third-party plugins or themes, server administration, or issues caused by modifications to our code. We aim to respond promptly but do not guarantee specific response or resolution times unless separately agreed.
8. Client Services (development, marketing & IT)
Where we provide Services — such as custom web development, marketing campaigns, or IT work — the specific project scope, deliverables, timelines, and fees will be detailed in individual client agreements (for example a proposal, quote, or statement of work) agreed between us. That agreement, together with these Terms, governs the engagement; if there is a conflict, the signed client agreement prevails for that engagement. Unless agreed otherwise, ownership of custom deliverables transfers to you upon full payment, excluding any pre-existing or reusable components we retain rights to.
9. Acceptable use
You agree not to use our Plugins, Services, or Site to build or operate anything unlawful, or to infringe the rights of others. You are responsible for your own website, its content, and its compliance with applicable laws, including where our Plugins are installed.
10. Intellectual property
The Site and its content — including text, graphics, logos, and the Sproutient name and branding — are owned by us or our licensors and are protected by intellectual-property laws. Except for the rights expressly granted in a Plugin’s licence, nothing in these Terms transfers any intellectual-property rights to you.
11. Third-party services and links
Our Plugins may integrate with third-party platforms (for example WordPress, WooCommerce, Tutor LMS, or payment providers), and the Site may link to third-party websites. We do not control and are not responsible for third-party products, services, or content, and your use of them is governed by their own terms.
12. Disclaimers
The Site, Plugins, and Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or Plugins will be uninterrupted, error-free, or compatible with every configuration, theme, or third-party plugin. You are responsible for maintaining backups of your website before installing or updating any software.
13. Limitation of liability
To the fullest extent permitted by law, Sproutient will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Site, Plugins, or Services. Our total aggregate liability for any claim relating to a Plugin or Service will not exceed the amount you paid us for that Plugin or Service in the twelve months preceding the claim.
14. Indemnification
You agree to indemnify and hold Sproutient harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Site, Plugins, or Services, your violation of these Terms, or your infringement of any third-party rights.
15. Termination
We may suspend or terminate your access to the Site or to support and updates if you breach these Terms. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will survive.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site, Plugins, or Services after changes take effect constitutes acceptance of the revised Terms.
17. Governing law
These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of India.
18. Contact us
Questions about these Terms? Email us at hello@sproutient.com or reach out through our contact page.